Refund and Returns Policy for Fireside

Effective Date: January 18, 2025

At Fireside, we strive to ensure customer satisfaction by providing high-quality fireplaces. This Refund and Returns Policy outlines the terms and conditions for returning items and requesting refunds for purchases made through our platform.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Returned items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Non-Returnable Items

  • Custom or special-order fireplaces.
  • Items marked as “final sale” at the time of purchase.
  • Damaged items caused by misuse, neglect, or improper handling.

Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and issued to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

  • Exchanges are available for defective or damaged items. Please contact Fireside within 7 days of receiving the item to initiate an exchange.

How to Initiate a Return or Refund

  1. Contact our Customer Support team at support@firesideluxuries.com or call (316) 555-0198 to request a return authorization.
  2. Ship the item to the following address:
    Fireside
    987 Hearthstone Avenue, Wichita, Kansas 67202, USA
  3. Include your proof of purchase and a brief explanation of the issue.

Late or Missing Refunds

  • If you haven’t received your refund after the specified timeframe:
    1. Check with your bank or credit card company, as processing times may vary.
    2. Contact our Customer Support team for further assistance.

Contact Us

For questions or concerns about our Refund and Returns Policy, please contact us:
Phone: (316) 555-0198
Email: support@firesideluxuries.com

By purchasing from Fireside, you agree to the terms outlined in this Refund and Returns Policy. Thank you for choosing Fireside!